Reversal and chargeback policy

Why reversals happen

Rewards shown on the platform often depend on confirmation from third-party advertisers, survey providers, cashback networks, payment systems, or anti-fraud reviews. A reversal can happen when that third party later rejects the completion, cancels a purchase, marks the activity as duplicate or invalid, or reports a chargeback or tracking failure.

Which systems can be affected

Offerwalls, surveys, cashback transactions, PTC completions, leaderboard prizes, referral commissions, promo-linked bonuses, VIP-boosted earnings, and similar reward systems can all be adjusted if the underlying qualifying action is later found invalid or reversed.

Hold and review periods

Some rewards remain pending or held before becoming fully available. Cashback can stay pending for merchant lock periods, while offers and survey credits may be held during provider or fraud review. A hold reduces the risk of later negative adjustments but does not guarantee final approval.

As a guide, held offer and survey rewards are currently released automatically after up to 30 days from the credit date, or up to 60 days for larger amounts (currently 10,000 points or more), provided the activity still passes validation. These windows can change where fraud pressure or provider terms require it, and cashback follows each merchant's own confirmation period instead.

What happens if a reward is reversed

If a reward has already been added to your balance and is later reversed, we may remove the points, reduce related referral commission, adjust leaderboard or raffle qualification where necessary, or place the account on review if the pattern indicates abuse or repeated invalid traffic.

Disputes and user protections

If you believe a reversal is incorrect, use the support or ticket system and include the relevant task, provider, merchant, payout method, timestamp, and any other evidence you have. We cannot override every provider decision, but we can review internal logs, partner responses, and fraud flags where available.

Abuse and fraud consequences

Repeated invalid activity, multi-account linkage, self-referrals, VPN or proxy abuse, automation, fake purchases, or payout-destination overlap can lead to holds, reversals, withdrawal refusal, or account suspension. Fraud review is designed to protect both legitimate users and the sustainability of the platform.