A pending reward and a missing reward are different situations. A pending reward has a record under review; for a missing reward, the partner's confirmation may not have arrived yet. Start with your points history and offer status, not your total balance.
Read the status and displayed timing
Rewards under a hold may show a countdown. It helps you see when the next stage is scheduled. It does not turn an unvalidated action into a guaranteed payment: partner and platform checks still apply.
Do not repeat an offer to force credit
A second installation or registration does not automatically repair your first attempt and may breach a new-user condition. Keep the confirmation, read the partner's review timing and avoid unnecessary account or device changes.
Pending points and withdrawals
Do not assume that held points are already available to withdraw. Gift cards also depend on the source of your eligible points, not only your displayed total. Check the method and current quote on the Rewards page.
When to ask for help
If the stated timeframe has passed or the status conflicts with your evidence, open a support ticket. Include the partner, offer, date, transaction identifier if available and proof of completion. These details help the team locate the correct record.
